The private lesson videos on our platform are streamed via global video infrastructure providers (such as Vimeo) due to high-resolution standards (to prevent loss of image quality) and data security protocols (DRM encryption). To ensure smooth playback, your device must meet the following minimum system requirements:
Android Devices: Android 10.0 (API 29) or higher operating system, up-to-date Google Play Services, and at least the Android System WebView (Version 110+) update.
Apple (iOS) Devices: iOS 15.0 or higher operating system.
Hardware Requirements: Hardware acceleration and Widevine L3/L1 security certificate support for secure video playback.
Note: If you are experiencing a black screen or a loading error even though your device meets these requirements, please ensure that your device's "Battery Saver" mode is turned off or clear the cache from the app settings.
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