1. Introduction
OnYourFit ("Company", "We", or "Application"), protecting the privacy and security of our users ("User" or "You") is our top priority. This Privacy Policy explains how your personal information is collected, processed, stored, protected, and deleted when you use our mobile application or website.
2. Information Collected
When you visit our site, use our mobile application, or access our services, the following information may be collected:
- Identity and Contact Information: Name, surname, email address, phone number, and delivery address.
- Device and Usage Information: IP address, device model, operating system version, unique device identifiers (UDID/IDFA), and in-app activity statistics.
- Transaction and Payment Information: Order history, purchased services, and transaction logs processed via secure payment gateways.
- Cookies and Tracking Technologies: Cookie data used to enhance and personalize the user experience.
3. Use of Information
The collected information is used for the following purposes:
- Providing services, managing account registrations, and processing orders
- Providing customer support and responding to user inquiries
- Analyzing and improving application and service performance
- Ensuring system security and preventing fraudulent activities
- Sending promotional materials, campaigns, and updates (subject to your explicit consent)
4. Data Retention Policy
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable statutory retention requirements and legal obligations (such as relevant tax and commercial regulations).
- User Account Data: Retained for as long as your account remains active. Upon account deletion, your data will be permanently deleted or anonymized within 30 days.
- Transaction and Order Records: Retained for the period specified by legal and commercial requirements (typically up to 10 years).
- Technical and Server Logs: Stored for up to 2 years in accordance with legal obligations and automatically purged thereafter.
- Marketing Consents: Retained until you withdraw your consent.
5. Data Deletion and Account Removal Requests
You have the right to request the deletion of your personal data or your account at any time. To request data or account deletion, you may:
- Use the Profile / Account Settings > Delete Account option within the mobile application, or
- Send an email to info@onyourfit.co with the subject line "Data Deletion Request".
Upon receiving your request, all your personal data (except for records required to be retained by law) and account details will be permanently deleted or anonymized within 30 days.
6. Information Sharing
Your personal information is not sold, rented, or traded to third parties. Your information may only be shared under the following conditions and with appropriate security measures:
- Service Providers: Authorized partners providing web hosting, payment processing, logistics, and analytics services.
- Legal Obligations: When necessary to comply with applicable laws, court orders, or requests from authorized government authorities.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse:
- Encryption of data in transit using SSL (Secure Socket Layer) and TLS protocols
- Advanced security firewalls and restricted access protocols on server infrastructures
- Regular system security updates, scans, and audits
8. Cookies and Tracking Technologies
Our website and application use cookies and similar tracking technologies to improve user experience, manage user sessions, and gather usage analytics. You can manage or disable cookie preferences through your browser or device settings.
9. User Rights (GDPR & KVKK)
In accordance with applicable data protection laws (such as GDPR and KVKK No. 6698), you hold the following rights regarding your personal data:
- To learn whether your personal data is being processed and to request access to your data
- To request the correction of inaccurate or incomplete personal data
- To request the deletion, erasure, or anonymization of your personal data
- To object to data processing activities or request restrictions on data processing
- To request information about third parties to whom your data has been transferred
10. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, you can reach out to us via the following contact information:
- Company / App Name: OnYourFit
- Email: info@onyourfit.co
- Phone: +90(533) 097 53 57
- Address: ORTAKÖY MAH. AMBARLIDERE YOLU SK. LOTUS VORLD NO: 6 İÇ KAPI NO: 5 BEŞİKTAŞ/İSTANBUL
11. Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices. Revised versions will take effect immediately upon publication on our website.
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